We buy on the international manufacturer market and send them directly from our shipping camp from Göllheim in the Palatinate.
You have the right to revoke this contract within fourteen days without giving reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have or has taken possession of the goods. In order to exercise your right of cancellation, you must inform us by means of a clear statement (e.g. a letter sent by post, email) about your decision to cancel this contract. You can use the attached sample cancellation form for this, but this is not prescribed. You can find the form at:https://cdn.shopify.com/s/files/1/0251/4013/3965/files/Muster_Widerrufsformular.pdf?105
To maintain the cancellation period, it is sufficient for you to send the notification to the exercise of the right of cancellation before the cancellation period expires.
Exception of the right of withdrawal:
The right of cancellation does not exist for goods that are not prefabricated and for the production of which an individual selection or determination of the consumer is decisive or which are clearly tailored to the personal needs of the consumer (see §312g (2 sentence 1 No. 1 BGB).
This includes personalized products that have been engraved or smuggled into the product according to customer requirements.
As long as the goods have not been personalized on your customer request, we will be revoked. Otherwise, the passage specified in the purchase contract applies. Exchange or revocation of uniformly personalized goods is not possible and will not be granted.
We offer invoice purchase with Klarna, PayPal, credit card, Giropay, Sofort Transfer, Google & Apple Pay.
Occasionally it happens that the engraved products have a little longer delivery times than the Klarna payment term. For this you can on the website of Clearly edit / extend the payment term And so wait until the goods are there and then pay the bill comfortably. Simply the link: Edit clarna payment term click.
A failure of the payment process could have several reasons. In this case, we ask you to use a different payment method or to repeat the process. If this does not work either, please send us an email to firstname.lastname@example.org with the subject "Payment process". We'll take care!
We understand that you are eagerly awaiting your package. Your package can be tracked on its way to you. Use our shipment tracking page for this purpose. There you can log in with your email and your order number (starts with #MP) and track your shipment.
Free shipping (20-40 business days)
Shipping can take up to 40 business days in exceptional cases. Mostly, however, the product is already in 2-3 weeks with you. We ask you here for a little patience.
It may be that the order has just been handed over to the logistics company, which is why the tracking information still needs to be updated. We ask you here for a little patience until the update has taken place
In this case, please send us immediately an e-mail to email@example.com with the change requests to be made. We will try to take them into account at short notice, if the goods have not yet been shipped.